Support
We're here to help.
Find answers to common questions or get in touch with our team for personalized support.
Getting Started
Everything you need to install, activate, and start using TheCreatorCore Studio.
How do I install TheCreatorCore Studio?
How do I activate my license?
Can I use TheCreatorCore Studio on multiple computers?
How do I update TheCreatorCore Studio?
Using TheCreatorCore Studio
Learn how to use every feature and get the most out of your editing workflow.
How do Safe Zones work?
How do I create and save custom guides?
How do I add my own assets to the Asset Library?
How does Live Preview work?
Compatibility
Supported software, operating systems, and system requirements at a glance.
Does TheCreatorCore Studio work on Windows and macOS?
Which Premiere Pro versions are supported?
Will Adobe After Effects be supported?
Is DaVinci Resolve on the roadmap?
What are the minimum system requirements?
Licensing & Billing
Everything you need to know about licenses, purchases, updates, and payments.
Is TheCreatorCore Studio a subscription?
What's included with my purchase?
How do I transfer my license to another computer?
Do you offer refunds?
Where can I find my license key?
Troubleshooting
Quick solutions for common issues and technical questions.
CreatorCore Studio isn't appearing inside Premiere Pro.
My license won't activate. What should I do?
Why aren't my assets being applied?
Why isn't Live Preview updating?
How do I contact support?
Still need help?
We're here for you
Can't find the answer you're looking for? Send us a message and we'll get back to you within 24–48 business hours.